How can we help you?
Frequently Asked Questions
How does selling my phone on UpTrade work?
Can I cancel my order after I ship my phone?
Is my personal information safe with UpTrade?
How is the UpTrade estimate calculated?
Placing an order
Does UpTrade accept phones that are lost or stolen?
What types of electronics does UpTrade accept?
Does UpTrade accept water damaged phones?
Are contents insured against loss or damage?
How do I prepare my device for shipment?
How do I get paid?
What methods of payment do you support?
UpTrade Protect (Phone Protection Plan)
What is covered under my protection plan?
How do I add a protection plan to my device?
How do I cancel my protection plan?